FAQ

Where do I find product choices?

Explore the listings for blankets, comforters, duvet covers, pillows, quilt, robes, sheets, towels; the item detail pages identify available configurations and care or material information.

What happens after payment?

An authorized order normally takes 1–2 business days to prepare. After dispatch, the carrier estimate is 4–6 business days, subject to actual transit conditions.

What if I chose the wrong option?

An eligible non-defective item may be returned if it is new, unused and in original condition. Defective-item returns and exchange requests are also accepted. Contact us within 30 days of delivery.

Is a return label supplied?

Yes, a free prepaid label is included in the parcel. Request approval and the correct mailing directions before using it; ask us for assistance if it was not enclosed. No restocking fee applies.

When will the money be sent back?

We process or initiate an approved refund to the original method within 10 days. A card issuer or bank may post the credit later.

How can I reach a person?

The channels at Contact Us cover orders, tracking, payments, privacy, products and returns.