A problem with an item is not the only reason to ask for a return. We accept eligible non-defective and defective returns of new merchandise, as well as requests to exchange an item.
Eligibility and request window
Send the request within 30 days of delivery. For a preference change or wrong selection, the item must remain new, unused and in original condition. Damage, a defect, missing components, a wrong item or a substantial difference from the listing can also be raised for review.
How to send it back
Write to wipiqif070@gmail.com before mailing. Provide the order number, purchasing email and an explanation; include images or video for a product issue. We first review and approve the request, then confirm the correct return address and instructions. The parcel includes a free prepaid return label for an eligible mailed return. If that label is missing or lost, contact us. There is no restocking fee.
Resolution
Exchange availability depends on review and inventory. Following refund approval, we process or initiate a credit to the original payment method within 10 days. Posting by a bank or card issuer is separate and can take longer. Non-waivable legal rights are preserved.